Online Store in Drobeta-Turnu Severin, with Parcels Customers Track Themselves
In Drobeta-Turnu Severin, the Danube is also a border: on the far bank lies Serbia, with another currency and customs in between. A retailer here doesn't get shoppers from every direction the way a city in the middle of the country does; the business grows in one direction only, towards the rest of Romania. A parcel sent from Severin to Timișoara, Cluj or Bucharest has hundreds of kilometres to cover.
On a journey that long, someone who ordered from a seller they've never seen starts wondering where their goods are. A well-built online store answers them before they go looking for your number. That's the kind of store we make at MPO Web Studio, and the first thing we show you is a free demo, built on your goods.
Professional website from €290 · delivered in 3–7 days
How it works
- 1We build you a free demo of your site
- 2You tell us what to change
- 3You pay only if you love it
In Severin, the market grows in only one direction
The city is wedged between the river and the hills of Mehedinți, and you can feel it in trade. Your customers in Severin have known you for a long time, recommend you and come back, but they remain the same customers; a wave of new buyers has no way of arriving from across the water. To sell more, you inevitably reach people in other counties who have never crossed your threshold and never will. For them, ordering is an act of trust: they send money or wait for a cash-on-delivery parcel from a shop they know only through a screen. How you keep them informed after they press the button weighs almost as much as the goods.
Between the neighbour at the counter and the stranger on the phone
At the counter in Severin, you often have someone in front of you whom you know by name, someone you chat with about their family. Right then an unknown number rings: someone in Arad wants to know whether you've sent the package. You answer, the neighbour waits, then you search your notebook or your messages for which parcel it was and which courier took it. Each interruption like that is small, but when you sell across the country they add up to hours. The faraway customer isn't being rude, they simply have no other way to find out. The person in front of you deserves your full attention, and the store should keep these two worlds apart.
The question “where's my parcel?” gets answered without you
Every order in your store gets a page of its own, with its status in plain view: received, being prepared, handed to the courier, delivered. The moment you hand over the parcel, the customer gets the AWB tracking number by email with a direct link to the courier's tracking, and if your courier company allows an automatic connection, the status updates by itself. You tap “handed over” in the admin panel, or not even that. The buyer in Arad checks the package at a time that suits them, and your phone stays free for selling. You can try the whole route in the free demo, built on the products you usually ship. The finished store reaches you within a few days without us ever meeting, since we're in Cluj-Napoca; you get one round of revisions, no more, and 7 days of warranty after launch.
Frequently asked questions
I ship with two couriers, depending on where the parcel is going. Does tracking work with both?+
Yes. Each order keeps the chosen courier and the AWB number, and the link sent to the customer leads to the right tracking page. With companies that offer an automatic connection, the status changes without you; with the others you paste the number into the order and the message goes out anyway. The customer doesn't even need to know which courier you used.
Some customers never open their email. How do they find out where the package is?+
The site has a “My order” page, where the customer enters the order number and the contact number given at checkout and sees the status on the spot. For people used to WhatsApp, the panel has a button that opens the conversation with the message already written, link included; you just send it. No more searching, no more dictating codes.
People from across the Danube, in Serbia, ask me too. Can I sell there?+
Technically, we can add a separate delivery option for Serbia, with its own cost. But Serbia isn't part of the European Union, so the parcel goes through customs, with paperwork and duties you'll need to sort out with your courier and your accountant. Our advice is to start with Romania and open the border only once you know the exact steps.
Is parcel tracking part of the store, or is it added to the total separately?+
What's in and what isn't is settled at the start, in the written offer. The order page with its status and the AWB message go into the store offer; an automatic connection to a particular courier depends on your account with them, so we discuss it separately. You get the total in writing before we start, after you've seen the demo.
Want to see what your business's website could look like?
Message us on WhatsApp and we'll build you a free demo website with your business name on it. See it first, then decide — no strings attached.